Terms of Use

Thank you for choosing Shirley OS!

These Terms of Use (“Terms”) govern your access to and use of Shirley OS’s services, including any related applications, websites, and software (collectively, “Services”). By using our Services, you agree to these Terms, which form a binding agreement between you and Shirley OS, Inc.

1. Eligibility and Registration

You must be at least 13 years old, or the minimum age required in your jurisdiction, to use our Services. If you are under 18, you must have permission from a parent or legal guardian. When registering for an account, you agree to provide accurate and complete information and to keep your credentials secure. You are responsible for all activities that occur under your account and may not share your account with others.

2. Use of the Services

Subject to these Terms, Shirley OS grants you a personal, non-exclusive, non-transferable, and revocable license to access and use the Services for your own lawful, non-commercial purposes. You agree not to use the Services for any illegal, harmful, or unauthorized activity, including but not limited to violating intellectual property rights, distributing malicious software, or interfering with the operation of the Services. . For example, you may not:

Use our Services in a way that infringes, misappropriates or violates anyone’s rights.
Modify, copy, lease, sell or distribute any of our Services.
Attempt to or assist anyone to reverse engineer, decompile or discover the source code or underlying components of our Services, including our models, algorithms, or systems (except to the extent this restriction is prohibited by applicable law).
Automatically or programmatically extract data or output.
Represent that output was human-generated when it was not.
Interfere with or disrupt our Services, including circumvent any rate limits or restrictions or bypass any protective measures or safety mitigations we put on our Services.
Use Output to develop models that compete with Shirley OS.

You may not reverse engineer, decompile, or attempt to discover the source code or underlying components of our Services except where permitted by law.

3. Content and Intellectual Property

You may provide input to the Services (“Input”) and receive output generated by the Services (“Output”). Together, Input and Output are called “Content.”

You are solely responsible for your Content, ensuring it complies with all applicable laws and these Terms. By providing Input, you confirm that you possess all necessary rights, licenses, and permissions to submit such material to our Services.

Because of the nature of artificial intelligence and the way our Services operate, Output generated for you may be similar or even identical to Output provided to other users. The rights assigned to you in your Output do not extend to Output generated for others or to any output from third-party services.

Shirley OS may use your Content to deliver, operate, enhance, and improve our Services, to comply with legal requirements, enforce our terms and policies, and maintain the safety and integrity of the Services.

Artificial intelligence and machine learning are evolving technologies. While Shirley OS continually works to make its Services more accurate and reliable, Output may not always reflect real people, places, or facts. You acknowledge and agree:

- Output may contain inaccuracies and should not be relied upon as your sole source of truth or as a substitute for professional advice.

- You are responsible for evaluating the accuracy and suitability of Output for your intended use, including conducting human review when appropriate.

- You must not use Output about individuals for purposes that could significantly affect them, such as decisions related to credit, education, employment, housing, insurance, legal, or medical matters.

- Output may be incomplete, incorrect, or offensive and does not necessarily represent the views of Shirley OS. References to third-party products or services in Output do not imply endorsement or affiliation with Shirley OS.

As between you and Shirley OS, you retain ownership of your Input, and, to the extent permitted by law, you own the Output. Shirley OS retains all rights, title, and interest in the Services and all related intellectual property. Except as expressly allowed, you may not copy, modify, distribute, sell, or lease any part of our Services or content. We and our affiliates own all rights, title, and interest in and to the Services. You may only use our name and logo in accordance with our Brand Guidelines⁠.

4. Account Management and Security

You are responsible for maintaining the security of your account and any devices used to access the Services. If you use a work or organization email to register, your account may be managed by your organization, which may access or control your account. You agree to promptly update your account information as needed.

5. Payments and Subscriptions

Billing: When you purchase Services from Shirley OS, you must provide accurate and complete billing details, including a valid payment method. For subscription-based Services, your payment method will be automatically charged at each renewal period unless you cancel your subscription. You are responsible for any applicable taxes, which will be added where required by law. If a payment cannot be processed, Shirley OS may downgrade your account or suspend your access to the Services until payment is received.

Service Credits: Certain Services can be prepaid by purchasing service credits. All service credits are governed by our Service Credit Terms.

Cancellation: You may cancel your paid subscription at any time. Payments are non-refundable, except where required by law. These Terms do not override any mandatory local laws regarding your cancellation rights.

Price Changes: Shirley OS may update its pricing from time to time. If there is a subscription price increase, you will receive at least 30 days’ notice, and the new price will apply at your next renewal so you have the option to cancel if you do not wish to accept the new rate.6. Termination and Suspension

You may stop using the Services at any time. Shirley OS reserves the right to suspend or terminate your access if you violate these Terms, if required by law, or if your use poses risk or harm to Shirley OS or others. Inactive accounts may also be terminated after a period of non-use, with prior notice.

7. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED “AS IS.” EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR AFFILIATES AND LICENSORS MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) WITH RESPECT TO THE SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR FREE, OR THAT ANY CONTENT WILL BE SECURE OR NOT LOST OR ALTERED.

YOU ACCEPT AND AGREE THAT ANY USE OF OUTPUTS FROM OUR SERVICE IS AT YOUR SOLE RISK AND YOU WILL NOT RELY ON OUTPUT AS A SOLE SOURCE OF TRUTH OR FACTUAL INFORMATION, OR AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.

8. Limitation of Liability

NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR ONE HUNDRED DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Some countries and states do not allow the disclaimer of certain warranties or the limitation of certain damages, so some or all of the terms above may not apply to you, and you may have additional rights. In that case, these Terms only limit our responsibilities to the maximum extent permissible in your country of residence.

SHIRLEY OS AFFILIATES, SUPPLIERS, LICENSORS, AND DISTRIBUTORS ARE INTENDED THIRD PARTY BENEFICIARIES OF THIS SECTION.

9. Indemnification

If you are using the Services on behalf of a business or organization, you agree to indemnify and hold harmless Shirley OS and its affiliates from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

10. Dispute Resolution

YOU AND SHIRLEY OS AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS:

MANDATORY ARBITRATION. You and Shirley OS agree to resolve any claims arising out of or relating to these Terms or our Services, regardless of when the claim arose, even if it was before these Terms existed (a “Dispute”), through final and binding arbitration. You may opt out of arbitration within 30 days of account creation or of any updates to these arbitration terms within 30 days after the update has taken effect by filling out this form⁠(opens in a new window). If you opt out of an update, the last set of agreed upon arbitration terms will apply.

Informal dispute resolution. We would like to understand and try to address your concerns prior to formal legal action. Before either of us files a claim against the other, we both agree to try to resolve the Dispute informally. You agree to do so by sending us notice through this form⁠(opens in a new window). We will do so by sending you notice to the email address associated with your account. If we are unable to resolve a Dispute within 60 days, either of us has the right to initiate arbitration. We also both agree to attend an individual settlement conference if either party requests one during this time. Any statute of limitations will be tolled during this informal resolution process.

Arbitration forum. If we are unable to resolve the Dispute, either of us may commence arbitration with National Arbitration and Mediation (“NAM”) under its Comprehensive Dispute Resolution Rules and Procedures and/or Supplemental Rules for Mass Arbitration Filings, as applicable (available here⁠(opens in a new window)). Shirley OS will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous. The activities described in these Terms involve interstate commerce and the Federal Arbitration Act will govern the interpretation and enforcement of these arbitration terms and any arbitration.

Arbitration procedures. The arbitration will be conducted by videoconference if possible, but if the arbitrator determines a hearing should be conducted in person, the location will be mutually agreed upon, in the county where you reside, or as determined by the arbitrator, unless the batch arbitration process applies. The arbitration will be conducted by a sole arbitrator. The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California. The arbitrator will have exclusive authority to resolve any Dispute, except the state or federal courts of San Francisco, California have the authority to determine any Dispute about enforceability, validity of the class action waiver, or requests for public injunctive relief, as set out below. Any settlement offer amounts will not be disclosed to the arbitrator by either party until after the arbitrator determines the final award, if any. The arbitrator has the authority to grant motions dispositive of all or part of any Dispute.

Exceptions. This section does not require informal dispute resolution or arbitration of the following claims: (i) individual claims brought in small claims court; and (ii) injunctive or other equitable relief to stop unauthorized use or abuse of the Services or intellectual property infringement or misappropriation.

CLASS AND JURY TRIAL WAIVERS. You and Shirley OS agree that Disputes must be brought on an individual basis only, and may not be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Class arbitrations, class actions, and representative actions are prohibited. Only individual relief is available. The parties agree to sever and litigate in court any request for public injunctive relief after completing arbitration for the underlying claim and all other claims. This does not prevent either party from participating in a class-wide settlement. You and Shirley OS knowingly and irrevocably waive any right to trial by jury in any action, proceeding, or counterclaim.

Batch arbitration. If 25 or more claimants represented by the same or similar counsel file demands for arbitration raising substantially similar Disputes within 90 days of each other, then you and Shirley OS agree that NAM will administer them in batches of up to 50 claimants each (“Batch”), unless there are less than 50 claimants in total or after batching, which will comprise a single Batch. NAM will administer each Batch as a single consolidated arbitration with one arbitrator, one set of arbitration fees, and one hearing held by videoconference or in a location decided by the arbitrator for each Batch. If any part of this section is found to be invalid or unenforceable as to a particular claimant or Batch, it will be severed and arbitrated in individual proceedings.

Severability. If any part of these arbitration terms is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow class arbitration, class action, or representative action, this entire dispute resolution section will be unenforceable in its entirety.

11. Changes to the Terms

Shirley OS may update these Terms from time to time. Material changes will be communicated in advance. By continuing to use the Services after changes take effect, you accept the revised Terms. If you do not agree, you must stop using the Services.

12. General Provisions

These Terms constitute the entire agreement between you and Shirley OS regarding the Services and supersede any prior agreements. If any part of these Terms is found unenforceable, the remaining provisions will remain in effect. These Terms are governed by the laws of the State of California, unless otherwise required by applicable law.

If you have questions or need clarification about these Terms, please contact Shirley OS support.

Business Terms of Service – Shirley OS

These Shirley OS Business Terms constitute a binding agreement between Shirley OS, Inc. (“Shirley OS,” “we,” “our,” or “us”) and you (“Customer”) that governs your use of our Services (as defined below). By registering for or accessing the Services, you acknowledge and agree to be bound by these Business Terms. You further represent that you have the legal capacity to enter into contracts, and if you are accepting these Business Terms on behalf of an organization or entity, you confirm that you have the authority to bind that organization to this agreement.

These Business Terms also reference and incorporate the Service Terms, Sharing & Publication Policy, Usage Policies, and any other written guidelines or policies provided by Shirley OS (collectively, the “Shirley OS Policies”), as well as any ordering document executed by you and Shirley OS or any Shirley OS webpage you use to purchase Services (each, an “Order Form”). Together, these documents form the entire agreement between you and Shirley OS regarding your use of the Services (“Agreement”).

Acceptance of Terms
By accessing or using Shirley OS’s website, applications, or related services (“Services”), you agree to comply with these Terms of Service (“Terms”). If you do not accept these Terms, you may not use the Services. These Terms apply to all users, including visitors, registered users, and anyone who interacts with the Services.

Eligibility and Account Responsibility
You must be at least the age of majority in your jurisdiction, or have obtained consent from a parent or legal guardian, to use the Services. When registering, you agree to provide accurate, current, and complete information, and to promptly update your account details as needed. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.

License and Use of Services
Shirley OS grants you a personal, non-exclusive, non-transferable, and revocable license to access and use the Services for your own lawful, non-commercial purposes, subject to these Terms. You may not use the Services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using the Services. All intellectual property rights in the Services and their content remain the exclusive property of Shirley OS or its licensors. You may not copy, modify, distribute, reverse engineer, or create derivative works from any part of the Services, except as permitted by law or these Terms. You are responsible for all activities that occur under your account, including the activities of any end user (each, an “End User”) who is provisioned with an account under your account (an “End User Account”) or accesses the Services. You may not make account access credentials available to third parties, share individual login credentials between multiple users on an account, or resell or lease access to your account or any End User Account.

Shirley OS and its affiliates retain all rights, title, and interest in and to the Services. Your rights to use the Services are limited to those expressly granted in this Agreement. You may not, and must not allow your end users to:

- Use the Services or any Customer Content in a way that violates applicable laws or Shirley OS policies.

- Use the Services or Customer Content in a manner that infringes, misappropriates, or otherwise violates the rights of any third party.

- Provide Shirley OS with personal information of children under 13, or under the applicable digital age of consent, or permit minors to use the Services without appropriate parental or guardian consent.

- Attempt to reverse engineer, decompile, disassemble, translate, conduct model extraction or stealing attacks, or otherwise try to uncover the source code or underlying components of the Services, algorithms, or systems, except where such restrictions are not permitted by law.

- Use any Output from the Services to develop artificial intelligence models that compete with Shirley OS’s offerings. However, you may use Output to create AI models primarily for categorizing, classifying, or organizing data (such as embeddings or classifiers), provided these models are not distributed or made commercially available to third parties, and you may fine-tune models provided as part of Shirley OS’s Services.

- Extract data from the Services by any method other than as allowed through Shirley OS’s APIs.

- Buy, sell, or transfer API keys to or from any third party.

These restrictions are designed to protect the integrity, security, and intellectual property of Shirley OS’s Services and to ensure compliance with legal and policy requirements. If you have questions about permitted uses or need clarification, please ask.

Billing and Payment
If you purchase any Services, you agree to provide accurate billing and payment information. For subscription-based Services, your payment method will be charged automatically at each renewal period unless you cancel beforehand. You are responsible for all applicable taxes. If a payment cannot be processed, Shirley OS may suspend or downgrade your account until payment is received.

Some Services may be prepaid using service credits, which are governed by separate Service Credit Terms.

You may cancel your paid subscription at any time. Payments are non-refundable except as required by law. Shirley OS may change its pricing with at least 30 days’ notice before any increase takes effect on your next renewal, allowing you to cancel if you do not agree to the new price.

Content and User Responsibilities
You are responsible for all content you submit, ensuring it complies with applicable laws and these Terms. You must not transmit malicious code or use the Services to harm others. Shirley OS reserves the right to remove or edit any content that violates these Terms or is otherwise objectionable.

- Use the Services or any Customer Content in a way that violates applicable laws or Shirley OS policies.

- Use the Services or Customer Content in a manner that infringes, misappropriates, or otherwise violates the rights of any third party.

- Extract data from the Services by any method other than as allowed through Shirley OS’s APIs.

- Buy, sell, or transfer API keys to or from any third party.

Confidentiality

“Confidential Information” refers to any business, technical, financial, or other information, materials, or content shared by one party (“Discloser”) with the other party (“Recipient”) that is either marked as confidential at the time of disclosure or would reasonably be considered confidential given the context. For clarity, Customer Content is included as Confidential Information. The Recipient agrees to: (a) use the Discloser’s Confidential Information solely to exercise rights and perform obligations under this Agreement; (b) implement reasonable safeguards to protect the Confidential Information; and (c) refrain from disclosing Confidential Information to third parties except as specifically allowed by this Agreement.

The commitments do not apply to information that: (a) becomes publicly available through no action or fault of the Recipient; (b) was already in the Recipient’s possession or known prior to disclosure by the Discloser; (c) is lawfully received from another source without confidentiality restrictions; or (d) is independently developed by the Recipient without reference to the Discloser’s Confidential Information. Confidential Information may be shared with the Recipient’s employees, contractors, or agents who require access for purposes related to this Agreement and who are bound by confidentiality terms at least as strict as those stated here. The Recipient is responsible for any breaches of confidentiality by such individuals. If required by law, the Recipient may disclose Confidential Information, provided reasonable efforts are made to notify the Discloser in advance.

Termination
Shirley OS may terminate or suspend your access to the Services at its sole discretion, without notice, for any violation of these Terms or for any reason. Upon termination, your right to use the Services will cease immediately, and all rights granted to you under these Terms will end3.

Intellectual Property
All copyrights, trademarks, design rights, patents, and other intellectual property rights in the Services and content remain vested in Shirley OS. Nothing in these Terms transfers or licenses these rights to you except as expressly stated.

Disclaimer of Warranties

8. Limitation of Liability

SHIRLEY OS AFFILIATES, SUPPLIERS, LICENSORS, AND DISTRIBUTORS ARE INTENDED THIRD PARTY BENEFICIARIES OF THIS SECTION.

9. Indemnification

10. Dispute Resolution

YOU AND SHIRLEY OS AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS:

11. Changes to the Terms

12. General Provisions

Changes to Terms
Shirley OS may update these Terms at any time by posting changes on its website. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms. Please review these Terms regularly to stay informed.

Entire Agreement
These Terms, together with the Privacy Policy and any additional policies referenced, constitute the entire agreement between you and Shirley OS regarding your use of the Services, superseding all prior agreements or understandings.

If you have questions or need clarification about these Terms, please contact Shirley OS support.

Shirley OS: Data Handling Principles for External Integrations

Shirley OS, Inc. adheres to a set of core principles governing the way it accesses, processes, stores, and secures data from third-party sources, including integrations with platforms such as Google Workspace, Microsoft 365, Slack, HubSpot, Salesforce, and any other systems authorized by customers.

Shirley OS only accesses and processes data for clearly defined, documented purposes that have been authorized by the customer. No data is accessed without prior configuration, explicit permission, or user consent. Each integration must specify its intended use, such as deal enrichment, contact synchronization, or coaching analysis, ensuring that all data handling is purpose-driven and transparent.

Access is always limited to the minimum necessary to provide the requested services. Shirley OS requests only the smallest possible scope of permissions, favoring granular, read-only access whenever possible. Blanket or broad API access is never granted without a justified business need and approval through an audit process.

Customers retain full control over the data Shirley OS can access and how it is used. Through the admin dashboard, customers can view, disable, or revoke integrations at any time. Integration settings are designed to be transparent, providing clear descriptions of the types of data being accessed.

Shirley OS does not engage in silent or background data syncing. Data is only ingested or synchronized in response to a customer-initiated action, whether manual, scheduled by configuration, or explicitly triggered. The company respects customer intent and avoids any passive or hidden data collection.

Security is built into every aspect of Shirley OS’s data integration pipelines. All data is encrypted both in transit (using TLS 1.2 or higher) and at rest (using AES-256). Authentication is handled through secure protocols such as OAuth 2.0 and signed webhooks. Tokens and credentials are stored securely using industry-standard solutions like HashiCorp Vault or AWS Secrets Manager, with regular rotation and strict scoping.

Data minimization is a fundamental principle: Shirley OS retains only the data necessary to provide its services and only for as long as needed. Temporary data is automatically removed according to system retention policies, and customers have the ability to set custom retention periods or request early deletion of their data.

Customer data is never shared, mixed, or reused across tenants, users, or models unless there is explicit customer authorization. Multi-tenancy is enforced with strict isolation at both the application and database levels. Any fine-tuning of language models or memory features is opt-in and always scoped to the individual tenant.

Shirley OS maintains transparency by logging all data integration activity for auditing, security, and compliance purposes. Every API access, synchronization event, and data transformation is recorded. Enterprise customers may request access to audit logs or export them via API.

Human access to customer data is extremely limited, strictly controlled, and always auditable. Such access only occurs in response to a direct customer request or as part of contractual support, and every instance is logged, reviewed, and governed by just-in-time access controls.

Finally, all data handling practices at Shirley OS are aligned with relevant regulatory and certification frameworks, including GDPR, CCPA, SOC 2, and HIPAA where applicable. Shirley OS is committed to ongoing security assessments and third-party audits as part of its continuous improvement roadmap.

European Privacy Policy for Users in the EEA, United Kingdom, and Switzerland

At Shirley OS, Inc., a Delaware corporation, and its affiliates (“Shirley OS,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your Personal Data. This Privacy Policy explains how we collect, use, disclose, and secure your Personal Data when you interact with our websites, applications, APIs, services, and enterprise solutions (together, the “Services”). This policy does not apply to content processed solely on behalf of our enterprise customers, such as signal logs or proprietary integrations, which are governed by separate customer agreements.

1. Data Controller

For users in the European Economic Area (EEA) and Switzerland, Shirley OS, Inc. has appointed Shirley OS as its representative within the EEA. For users in the United Kingdom, Shirley OS, Inc. acts as the data controller. You can contact our Data Protection Officer (DPO) at support@shirleyos.com.

2. Personal Data We Collect

We collect various types of “Personal Data” that can identify you directly or indirectly:

Personal Data You Provide: This includes account details (such as your name, email, organization, credentials, payment information, and preferences), user content (like prompts, uploaded files, images, messages, and audio), communication records (emails, chat logs, support tickets, survey responses, and marketing opt-ins), and other information you may provide (such as event participation, professional interests, or identity verification).
Automatically Collected Personal Data: We gather log data (IP address, browser type, access times, and site interactions), usage data (feature usage, session duration, time zone, and navigation), device data (device type, OS version, browser version, unique identifiers), location data (inferred from IP address), and information via cookies and similar technologies as detailed in our Cookie Notice.
Data from Third Parties: We may receive data from enterprise customers, integration partners, security providers, or marketing agencies. This can include CRM data, anonymized behavioral data, or publicly available datasets used to improve our models.

3. How We Use Personal Data

We use your Personal Data to:

Deliver and operate our Services, including fulfilling contractual obligations.
Improve and research our Services, including model training, debugging, and user experience optimization.
Communicate with you about updates, technical notices, and marketing (where permitted).
Prevent abuse or fraud, protect system integrity, and ensure compliance with regulations.
Fulfill legal obligations, such as responding to law enforcement or audits.

We may aggregate or de-identify your Personal Data for research, benchmarking, or service improvement, ensuring that such data cannot be reidentified except as required by law.

4. Legal Bases for Processing

We process your Personal Data under the following legal grounds:

Purpose of Processing

Legal Basis

Service delivery, billing, support

Contract performance (Art. 6(1)(b))

Model training, product improvement

Legitimate interests (Art. 6(1)(f))

Compliance with legal obligations

Legal obligation (Art. 6(1)(c))

Marketing communications

Consent (Art. 6(1)(a)) or legitimate interest

Fraud prevention and security

Legitimate interests or legal obligation

Where we rely on legitimate interests, we carefully balance your rights and freedoms.

5. Disclosure of Personal Data

We may share your Personal Data with:

Vendors & Service Providers: Such as hosting, analytics, CRM, or customer support platforms, all bound by confidentiality and security obligations.
Affiliates: Including future Shirley OS entities in Europe, to provide consistent service and support.
Business Transfers: In the event of a merger, acquisition, or asset sale.
Legal Authorities: To comply with legal obligations or enforce our rights.
Enterprise Admins: If your account is under a business contract, we may share access logs or content with your organization’s administrator as permitted by your role and agreements.

6. Data Retention

We retain Personal Data only as long as necessary to provide and support the Services, comply with legal, tax, or accounting obligations, or resolve disputes and enforce agreements. By default, signal-related data may be kept for up to 365 days unless you set custom retention preferences or enter into a specific data governance agreement with us.

7. International Data Transfers

Your Personal Data may be transferred to and processed in the United States or other countries with different data protection laws. To ensure lawful transfers, we rely on adequacy decisions by the European Commission, Standard Contractual Clauses (SCCs), the UK International Data Transfer Addendum, and additional contractual, technical, and organizational safeguards.

8. Your Rights

Under the GDPR and UK GDPR, you have the right to:

Access your Personal Data
Correct inaccurate or incomplete data
Request erasure of your Personal Data (“right to be forgotten”)
Restrict processing in certain circumstances
Port your data to another controller
Object to certain uses of your data (such as direct marketing)
Withdraw consent where applicable
Lodge a complaint with your national data protection authority

To exercise your rights, contact support@shirleyos.com. Our lead supervisory authority in the EU will be specified if required.

9. Children’s Privacy

Shirley OS Services are not intended for children under 13 or below the age of digital consent in your jurisdiction. If you believe a child has provided us with Personal Data, please contact support@shirleyos.com so we can take appropriate steps to delete such information.

10. Security

We employ appropriate technical, administrative, and organizational safeguards to protect your data, including encryption in transit and at rest, role-based access controls, and regular security assessments. However, no method of internet transmission is completely secure, so please exercise caution when submitting sensitive data.

11. Updates to This Policy

We may update this Privacy Policy as Shirley OS evolves. Material changes will be communicated to users, and the revised policy will be posted with a new effective date.

Effective Date: 05/01/2025
Last Updated: 05/01/2024

12. Contact Us

For privacy-related questions or to exercise your rights, contact Shirley OS, Inc. at support@shirleyos.com. You may also reach out to your local data protection authority or the European Data Protection Board (EDPB).

Less clicking.

More closing.

Learn More

Make Contact